Privacy Policy
Last updated: 14 January 2026
1. Introduction
Welcome to LocalProfessionals ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
- For Customers: Name, email address, phone number, location data
- For Service Providers: Name, email address, phone number, service type, experience, areas covered, professional details
- For Admins: Email address and authentication credentials
2.2 Usage Information
- Device information (IP address, browser type, device type)
- Usage patterns and preferences
- Location data (with your permission)
- Search queries and service requests
3. How We Use Your Information
- To provide and improve our services
- To connect customers with service providers
- To verify service provider credentials and maintain quality standards
- To send OTPs and authentication codes via Firebase
- To communicate with you about services and updates
- To process payments and manage transactions
- To analyze usage patterns and improve user experience
- To comply with legal obligations
4. Data Storage and Security
We use MongoDB Atlas for secure data storage. Your information is encrypted in transit and at rest. We implement industry-standard security measures including:
- Encrypted database connections
- Secure authentication (Firebase OTP, JWT tokens)
- Regular security audits
- Access controls and authentication
5. Third-Party Services
We use the following third-party services that may collect information:
- Firebase Authentication: For phone number verification and OTP services
- MongoDB Atlas: For secure data storage
- OpenStreetMap: For location services and geocoding
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Opt-out of marketing communications
- Withdraw consent for location tracking
7. Cookies and Tracking
We use localStorage to store your preferences and location data. We do not use cookies for tracking purposes. You can clear your browser's localStorage at any time.
8. Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@localprofessionals.in
- Phone: 1800-XXX-XXXX
- Address: LocalProfessionals, Tamil Nadu, India